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What is Warmly Yours’ Cancellation Policy?

You can cancel an order when it is “Ready for Dispatch”, as long as the CANCEL option is available on the Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

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How can I cancel my order?

You can cancel an order before it is shipped by calling us or sending an email.   You just need to give reason for cancellation, and leave the rest on us. Please contact us via:

 

Email: care@shopwarmlyyours.com

Phone Number: +91 9811623316

Contact Days: Monday-Friday (From 9:30 am to 6:30pm)

Warmly Yours reserves the right to cancel any order without pre-confirming with the customer at any time and may verify any order before shipping the same to the customer, that may include having a verbal or written confirmation from the customer.

 

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the address before it is shipped by calling us or sending an email. Please contact us via:

 

Email: care@shopwarmlyyours.com

Phone Number: +91 9811623316

Contact Days: Monday-Friday (From 9:30 am to 6:30pm)

 

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, UPI, or Wallet, you will receive a refund into the source account within 7-10 days from the time of order cancellation. 

 

Can I return or exchange my order?

Yes, You can return or exchange the order before it is shipped by calling us or sending an email. Please contact us via:

 

Email: care@shopwarmlyyours.com

Phone Number: +91 9811623316

Contact Days: Monday-Friday (From 9:30 am to 6:30pm)

 

 

What is Warmly Yours’ Return and Exchange Policy? 

Warmly Yours’ returns and exchange policy gives you an option to return or exchange items purchased on our Website within 2 days from the date of delivery (In case of damaged/missing product(s), raise a return/exchange request within 2 days from the date of delivery). We request that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1. Pick Up: In most locations, we offer a free pickup service. You will see a pickup option when you submit a return request.

2. Self-Ship: If we don't offer a pickup at your location. In such cases, we will credit the shipping costs to your mode of payment, provided the product meets the return policy and you have shared a scanned copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. The refund will be initiated after the product has been received at our warehouse and has passed a quality check. Also, if the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you after the original item has been received by us and has passed the quality check. Please note that we offer you an option to exchange items purchased by you on Warmly Yours for the same or different sizes of the same style or for any other item of the same or different value within the specified exchange period subject to your address being serviceable for an exchange.

Note: Since our woollens are hand-knit, there may be slight variation in size between the delivered item and the standard size mentioned on the product page. However, in case of considerable difference in size, we will accept your return request. 

Also, all items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

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Under our Exchange Policy:

1. If you choose to exchange the item purchased by you within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

2. If you choose to exchange the item purchased by you for any other item of the same or different value: 

   1. If the original item is of lower value, differences in amount will be charged to you and if the original item is of higher value, differences in amount will be refunded to you post successful pick up of original item from you.

3. Net amount paid by you (considering the discount) to purchase the original item will be considered to calculate the difference in amount of original and exchanged item which will be payable by you or refundable by Warmly Yours, as the case may be, for an exchange.

4. Applicable refund for exchange will be processed post successful pick up of original item from you.

5. Exchanges are only allowed for pin codes which are serviceable for an exchange.

6. Item cannot be exchanged for multiple products, and you are allowed to select a single item for exchange. However, you can exchange multiple items at a time by initiating separate exchange requests for each of the items.

7. Non-returnable products/categories cannot be exchanged.

8. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

9. Warmly Yours shall reserve the right to restrict exchange of the items purchased on the Website if the customer in any way breaches or misuses this policy. In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

10. Warmly Yours will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Warmly Yours would not be accountable for misplacement or replacement of the product and would also not be responsible for its delivery back to the customer.

11. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

12. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be shipped back t