Question 1

How long will my order take to make and be delivered?

Accepted Answer

From the time you place your order, till the time it is delivered to you, it may take anywhere between 7-14 days. It is always our endeavour to get your woollens to you at the earliest!

Question 2

Do you deliver pan-India?

Accepted Answer

We deliver across the country except to cities under Army Postal Codes

Question 3

Do you deliver overseas?

Accepted Answer

Yes, we deliver outside India, at a country-specific shipping fee for international orders. Our products can be purchased from and shipped to the following regions: 
 • Asia
 • Australia
 • Canada
 • Europe
 • New Zealand
 • United States of America
 
The list of regions/countries will be frequently updated, so please check the availability of delivery to your region/country before placing an order.

To view our region-specific basic shipping fee structure and other shipping policies, click here.(https://www.shopwarmlyyours.com/shipping-policy)

Question 4

What is the shipping policy?

Accepted Answer

Please refer to our Shipping Policy by clicking here.(https://www.shopwarmlyyours.com/shipping-policy)

Question 5

What is your cancellation policy?

Accepted Answer

Please refer to our Cancellation Policy by clicking here(javascript:void(0))

Question 6

Do you have a return policy?

Accepted Answer

Please refer to our Return Policy by clicking here(javascript:void(0))

Question 7

What methods of payment do you accept?

Accepted Answer

We accept all digital payment methods, including UPI, debit and credit cards, wallets and netbanking, and also offer Cash on Delivery at a cost of Rs.50/-

Question 8

What kind of wool do you use?

Accepted Answer

We use a varying blend of acrylic, nylon and wool in our products. Our material is free of azo-dyes and anything that may be harmful to skin. Before coming to you, each product is washed in Earth Choice, a vegetable-based, natural detergent for woollens, made in Australia.
We will soon introduce products made of 100% pure wool.

Question 9

Are there likely to be allergic reactions to the wool?

Accepted Answer

Not likely because we take utmost care to handpick the best quality, soft wool available in the market. Our material is free of azo-dyes and anything that may be harmful to skin. Moreover, before coming to you, each product is washed in Earth Choice, a vegetable-based, natural detergent for woollens, made in Australia. If your child has an existing allergy to certain materials, we'd advise you to take precautions and always layer his/her clothes, with a woollen garment being the topmost layer.

Question 10

Are these woollen products safe for my child?

Accepted Answer

As far as we know, our products are perfectly safe for your child to wear. However, since wool reacts differently on different skins, we always recommend a layer of soft cotton or fleece clothing underneath the hand-knit woollie, for greater comfort and warmth. Dressing in layers is always wiser! Moreover, the material we use is free of azo-dyes and anything that may be harmful to skin. Before coming to you, each product is washed in Earth Choice, a vegetable-based, natural detergent for woollens, made in Australia.

Question 11

Is the product clean and safe to be used as and when we receive it?

Accepted Answer

All our woollies are knitted with love and care, and washed in Earth Choice, a vegetable-based, natural detergent for woollens, made in Australia, before getting shipped.

Question 12

How do I care for my woollie and keep it going for years?

Accepted Answer

To care for this bundle of love, please follow these instructions:
- Always gently hand-wash or dry clean your handmade woollie. Avoid machine washing.
- Use a gentle or woollen specific detergent that doesn’t harm the woollie.
- Lightly squeeze out the excess water without stretching the wool.
- Lay flat to dry in the sun or shade. Never hang it to prevent it from losing shape.

Question 13

Do you have an offline store?

Accepted Answer

Currently, our products are available only online, on this website.
But we sure do hope to sell at a real-time store one day!

Frequently Asked Questions
(FAQs)

WHO WE ARE

OUR STORY
THE TEAM
FAQs
CUSTOMER SUPPORT

OUR POLICIES

PRIVACY POLICY
TERMS & CONDITIONS
SHIPPING POLICY
RETURN & REFUND
POLICY

PRODUCTS

FULL-SLEEVED SWEATERS
SLEEVELESS SWEATERS
FROCKS
CARDIGAN SWEATERS
BABYWEAR
WRAPS
ACCESSORIES

COLLECTIONS

BABY LOVE
FESTIVE FUN
MIXED BAG
PLEASING PASTELS
STRIPEY CATS
SUPER DESIGNER

Frequently Asked Questions (FAQs)

WHO WE ARE

OUR STORY THE TEAM FAQs CUSTOMER SUPPORT