SHIPPING POLICY

 

Where can I track my orders?

You will receive a link via email, through which you can track your orders. 

 

 

What is Warmly Yours’ Shipping Charge?

A Shipping Charge of Rs. 79/- will be applicable to all domestic orders under Rs. 1,999/-.

If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including the Shipping Charge, if paid online.

If you return an order delivered to you, the Shipping Charge will not be refunded. However, if you self-ship your returns, and the reason is deemed valid, we will reimburse self-shipment charges based on Warmly Yours’ Returns Policy. For accounts whose return behaviour violates our fair usage policy, Shipping Charge will be non-refundable, irrespective of the order value. 

There is a country-specific shipping fee for international orders.

*Order value is calculated after applying discounts and GST, or any other applicable charges.

 

What is Warmly Yours Cash on Delivery Policy?

Warmly Yours provides the option of Cash on Delivery (COD) within India. There is an additional charge of Rs. 50/- for COD orders.  

 

 

What is Warmly Yours’ Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, few accounts may abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Shipping Charge of Rs. 149 for all orders, and disable cash on delivery option, for accounts that have a high percentage of returns and shipments not accepted. We may also be compelled to disable such accounts in case they are in breach of our policies.

 

How do I check the status of my order?

Please tap on the “My Orders” section under the main menu of the Website/M-site to check your order status.

 

 

How can I check if Warmly Yours delivers to my region?

In India, we deliver to all locations except to cities in Army Postal Codes (APO). Globally, we ship everywhere except for Pakistan, Russia and Bhutan.  

 

How are orders placed on Warmly Yours delivered to me?

All orders placed on Warmly Yours are dispatched through our courier service partners such as Delhivery, UPS, Aramex, etc.

 

Does Warmly Yours deliver products outside India?

Yes, we deliver outside India, at a country-specific shipping fee for international orders. Our products can be purchased from and shipped to the following regions: 

• Asia

• Australia

• Canada

• Europe

• New Zealand

• United States of America

 

This is our region-specific basic shipping fee structure:

 

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*An additional handling and packaging fee of Rs.100 will be charged to every order outside India.

**Subject to variations, depending on the COVID-19 pandemic situation, and natural or manmade calamities.

 

The list of regions/countries is updated when required, so please check the availability of delivery to your region/country before placing an order. Please note that any custom duty levied on the order shall be borne by the customer. During the COVID pandemic, the COVID surcharge levied by the customer's country, shall also be borne by the customer. 

 

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pin code is serviceable, you will receive a communication from our end.

 

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and